Shipping policy

At PawPetSupply, we’re committed to delivering your pet’s essentials quickly and safely.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery time is 5–10 business days, depending on your location and shipping method. Please note that delivery times are estimates and may vary due to carrier delays, weather, or high demand.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping promotions from time to time.

Order Tracking

Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.

Delays

While we do our best to meet delivery estimates, PawPetSupply is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrectly provided addresses.

Questions

If you have any questions about your order or shipping, feel free to contact our support team — we’re happy to help!